NEW MEXICO
BURGLAR & FIRE ALARM ASSOCIATION
Tips for Selecting an Electronic Security System
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The national Electronic Security Association (ESA) recommends these steps for consumers seeking the services of a reputable and experienced burglar & fire alarm installing company.
Contact the ESA or your state burglar and fire alarm association for a list of member companies in your area. The association's members agree to maintain a high level of conduct under its National Code of Ethics and render services at the highest level of quality.
Call several companies. Ask them if their employees are trained and/or certified.
Ask the companies if they have appropriate state and/or local licenses, if required.
Ask the companies if they conduct any pre-employment screening.
Contact your local police department's Crime Prevention Department, state licensing agencies, Consumer Protection Agencies, and the Better Business Bureau.
Ask your insurance agent, friends, family or neighbors for referrals.
After you've narrowed the field to three or four alarm companies, ask for the name of the person who will call on you. Consider planning the appointment time when all members of your household are present.
When he/she visits, ask to see some company identification.
Ask each alarm company representative for an inspection, recommendation and a quote in writing. Use a checklist to compare different packages and price quotes.
Study each proposed contract to ensure you know exactly what you are getting and read/understand all terms and conditions which are part of the contract.